🌙 Night Audit should only be run once per business day, after all check-ins and check-outs are complete.
⏳ Pending Payments
Guests who checked out but payment not yet confirmed
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⏳ Pending Payments
📅 New Reservation
👤 Guest Profile
🏨 Booking Details
Leave unchecked to just save this as a confirmed future booking instead.
Quick tags — click to add:
🧾 VAT Treatment
Rate ₦0 × 0 nights
Total: ₦0.00
Deposit: ₦0 | Balance: ₦0
Room Details
+ Post Charge to Folio
Posting to: — — Room —
| Rate: —/night
🛏 Accommodation Calculator
⬆️ Room Upgrade
Currently: — at ₦0/night
Rate difference × nights remaining — adjust the Amount below if needed.
🍽 Select Items from Menu
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0 item(s) selected₦0.00
Late Checkout Calculator
Unit price × qty = total amount
💳 Post Payment
— or collect it in person instead —
Select Payment Method
City Ledger isn't offered here on purpose — it only applies at actual checkout, when the guest departs and the balance transfers to a corporate account.
✏️ Edit Guest Info
ℹ️ Only contact & ID details can be updated after check-in. Room, dates, rate, and billing are locked to protect the folio — use Bill Transfer or Rebate for those.
💳 Payment & Check-Out
Select Payment Method
🏢 City Ledger — Settlement Request
⚠️ Requires FC / AR / GM approval. Folio stays open until approved. Company must be on the reservation.
🚫 This account has a No Post flag active. Contact the AR Manager before posting any charges.
🚫 No company name on this reservation. City Ledger not permitted — update the reservation at check-in first.
Settlement goes for FC/AR/GM approval. Folio closes only after approval.
⚠️ Complaints will alert Management and appear on guest future profile
✉ Send Reservation Letter
✂ Split Folio
📌 Split Folio Guide:
Use this when a guest wants to separate charges. Example:
• Folio A — Accommodation (company pays)
• Folio B — Food, minibar, personal charges (guest pays personally)
↩ Post Rebate
📌 How to post a Rebate:
A rebate REDUCES the guest balance. It is a negative charge posted to the folio. Use when: wrong rate was charged, service failure occurred, or management goodwill discount is approved.
⚠️ Do NOT enter a minus sign — the system automatically deducts it.
💵 Post Paid Out
📌 How to post a Paid Out:
A paid out ADDS to the guest balance. It is cash disbursed on the guest's behalf (taxi, shopping, pharmacy etc). The amount is charged back to the guest folio for settlement at checkout.
⚠️ This is NOT a refund — it is money you give OUT on behalf of the guest which they owe back.